ABOUT HAPPITY
Happity is the UK's leading marketplace for baby & toddler classes. We're looking for a Customer Support Assistant to join our Customer Support Team whilst our CS Assistant is on maternity leave - and possibly beyond.
We are a small team who are passionate about the work we do to end loneliness in new parents and we are proud of our achievements with our products. We've seen huge growth in the last year, with up to 350k unique users to our website each month, ~120k parents subscribed to our mailing list, and over 5.5k class providers listing their classes.
We trust our team to work remotely, taking responsibility for their own working practices that will help them deliver their best work.
If you have proven experience working as a Customer Support Assistant and would love to help us improve our product for the future then we want to hear from you!
WHAT THE ROLE INVOLVES:
The role would primarily involve looking after our Class Providers and ensuring they have a great experience using our system to market and book their classes.
We're an agile team and strive to offer an excellent service as well as a product that wows our class providers and parents. Quality of delivery is at the heart of what we do, so this role is vital to Happity’s success.
RESPONSIBILITIES:
- Supporting customers with queries about the system (on the phone and in writing)
- Troubleshooting possible technical issues
- Administration tasks (including invoice chasing)
- Looking after email inboxes
- Checking and maintaining spreadsheets / processes
- Project based work e.g- Help Centre maintenance
- Potential research requirements
THIS IS A GREAT FIT IF YOU WANT TO WORK:
- ...on something that makes a difference to people in a difficult time
- ...remotely and flexibly, balancing your work and other commitments responsibly
- ...in a company that puts people first
- …in a culture that requires self-motivation and drive
- ...at a company committed to sustainable growth
WE’RE LOOKING FOR SOMEONE WHO HAS:
- Excellent verbal and written English communication skills and is a team player
- A warm and welcoming nature and is keen to help
- Amazing attention to detail and an analytical mindset - with the ability to “read between the lines”
- Common sense, a positive can-do attitude and the ability to think through problems and arrive at pragmatic solutions
- The ability to thrive in fast paced and changing environment and pragmatically balance priorities
- Great organisational and time-management skills
IT WOULD BE A EXTRA BONUS IF YOU:
- Have experience in working on consumer-facing web applications
- Have knowledge of the baby & toddler class market
All applicants should mention the word "Kiwi" to show they've read the requirements ;-)
HOURS & COMPENSATION
Hours: This is a part-time role (which could be covered by 2 applicants) and requires 16 hours per week with the potential for additional hours when required by the business - the majority of the team work part-time as standard.
The hours we are looking to cover for this role are quite specific to ensure good coverage for our providers. However, this role can be done between 2 applicants and there is also some possibility to shift days around with other team members. So please don’t let these timings put you off applying if they aren’t 100% what you can do, but make this clear in your cover letter which timings you could/couldn’t do.
Mon, Wed and Thurs mornings (9-12noon)
Tues, Wed and Thurs afternoons (2-5pm)
Thursday evening (1 hour between 7-9pm)
Saturday (1 hour, flexible time)
Pay: £11.44 per hour
HOW TO APPLY
If you are looking for a challenging and rewarding career in a socially-motivated, and growing business then please apply today by submitting your CV along with a cover letter outlining:
- Why Happity?
- Why this role?
- Examples of times you have demonstrated skills and or gained experience relevant to this role?
Closing Date: 28th November 2024, with rolling interviews so the position may be filled sooner.
Happity is an equal opportunity employer and all applicants will be considered for employment regardless of ethnicity, religion, sexual orientation, gender identity or disability status.